# Application Troubleshooting

Candidates having problems for accessing references provided by Intratec, and/or accessing/submitting forms, must follow the steps below:

1. **Copy and Paste the Link**\
   Try copying the link provided in the email and pasting it directly into your browser's address bar.
2. **Use a Different Browser**\
   If you are experiencing issues, try using a different web browser (e.g., Chrome, Firefox, Safari, Edge).
3. **Clear Browser Cache**\
   Clear your browser's cache and cookies, then refresh the page or reopen the link.
4. **Check Your Internet Connection**\
   Ensure that you have a stable internet connection by visiting other websites to confirm.
5. **Disable Browser Extensions**\
   Certain browser extensions may interfere with access to content or forms. Try disabling any active extensions temporarily.
6. **Update Your Browser**\
   Make sure your browser is up to date by checking for the latest version and applying updates if needed.

If after following all the steps above the issue still persists, please report the issue through this [form](https://tally.so/r/wLMPbp).